Job ID 3303 Detail
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Job Title

Customer Training Manager, Create A/V Instructional Materials, 3 possible USA locations, not a remote position

Job Description

Our client is a well known Global audio company that creates and manufactures awesome audiovisual technology solutions. Company has created and innovated professional audiovisual solutions that enable great communication. They have had tremendous growth over the last four years. Currently seeking to add a Customer Training Manager to their team. The Customer Training team is an integral piece of the overall Customer Experience Department. As the Customer Training Manager, you will be responsible for creating and delivering training materials on Company A/V products and technologies to customers and partners.

The Customer Training Manager is charged with leading the strategic direction of the customer facing training programs, and is responsible for their successful implementation. You will be responsible for a team of trainers, and will need to feel confident working collaboratively across departments, including Technical Support, Field Sales Engineering, Marketing, Sales and Product Management.

Currently the Company Customer Training courses include both self-paced and instructor-led tracks that edify users on things like design and deployment, integration, troubleshooting, and other use cases for our professional audio/visual products. We are looking for candidates who have knowledge and experience with complex technical systems and are able to synthesize information in a way that’s digestible to a broad range of audiences. If you are skilled in constructing scalable instructional systems, implementing them, and tracking efficacy, we need to hear from you.

Three possible USA locations. (This is an Onsite role, not a remote position.)

     Beaverton, OR
     Plano, TX
     Chester, PA

Specific Duties Include

  • Oversee the structure and strategy of Company’s global training program, including production, delivery, and assessment of customer-facing and self-paced training courses, content, and materials. Plan and project manage the development and launch of new trainings, coordinate and manage the scheduling of customer trainings and be responsible for the maintenance of the Learning Management System.
  • Lead the people-management of the training team, including hiring, professional development, coaching and performance management.
  • Collaborate across departments to determine evolutions in customer needs, and create adapt materials and courses to reflect the current climate.
  • Create and manage departmental budget for the Customer Training team.

Required Skills

  • At least 3 years of experience within the audio/visual communication industry, or related technology.
  • Bachelor’s degree in technical discipline, or learning and development.
  • 2 or more years of experience with managing people and/or overarching learning processes.
  • At least 1 year of experience in administration of Learning Management Systems, preferably in Learning Pool
  • Proven ability to absorb, synthesize and communicate complex technical subjects to diverse audiences.
  • Must be comfortable presenting in front of groups
  • Ability to build, manage and improve learning programs, and fluency in industry-standard authoring tools (ie: Articulate Storyline)

Desired Skills

Other Competencies

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